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How To Auto Export Attendance Data in Specified Folder and Email in TCMS V3/Ingress

Ingress and TCMS V3 offer a feature whereby you can configure the export scheduler feature to auto export the attendance data to a specified folder as well as send the file to the respective email. In other words, you can set the export file to be sent out automatically into your preferred folder without the need to manually generate the files

Unable to Start Windows Services During TCMSv3/Ingress Installation

The error message below appears because your Windows account login does not have sufficient privileges, or you are not logged in as an Administrator. The Administrator account you are having also must be able to access any folders and have privileges to start services for FingerTec Software to be successfully installed.

Resolve “Failed to initialize database” error message in TCMS V3 & Ingress (MDB)

TCMS V3 and Ingress (MDB) utilize Microsoft Access Database, a small sized database with 2GB size limit, to ease database management, particularly for small and medium sized company. Ingress also supports MySQL database, a more suited database for large company usage, and TCMS V3 will follow suit shortly. It is important to make sure that your database is in good condition before you proceed with any other actions.

How upgrade or reinstall AWDMS program

FingerTec has launched the new Face ID5 device with the AWDMS program in 2020. Since then, we have distributed thousands of devices worldwide and released several versions of the AWDMS program to upgrade the system's performance to match the clients' requirements.

Troubleshooting on Ingress DB Installer for Ingress software (mySQL database)

Ingress DB Installer is the Ingress connector tool that we use to establish the connection between Ingress program and MySQL server 5.5 database program. Sometimes, users may face problems loading the Ingress software. For example, the Ingress server is not updated to the latest, you can try to run the Ingress DB Installer and complete all the steps required to fix this problem.

Error 2502 and Error 2503 When Installing Ingress or TCMS V3

There are several cases where users reported receiving Error 2502 and Error 2503 while installing Ingress or TCMS V3 software. These errors are due to the system date on your computer, which set incorrectly, or you have Windows User write permission issues: Windows has denied your Login User name access to specific Windows Installation folders and permission to perform certain tasks on the computer.

AWDMS Unable to Run or Load

AWDMS is a middleware for Smart AC1 and Face ID5 device series to connect to Ingress Software. The AWDMS act as a centralized software that hold information of the devices that is connected to it. If the AWDMS is not able to run or load, Ingress Software will not able to retrieved data and further troubleshooting and checking need to be done on AWDMS. Most of the cases for the AWDMS is not able to run or load is due to its service (BioPlatform Cache Service) is not running or unable to run or stopped. The following steps will guide on how to troubleshoot with the issue.

Troubleshoot Issue During AWDMS Setup Tool

During the installation of AWDMS, it is required to run the AWDMS setup tool once the AWDMS installation is completed. This setup tool will create a database for AWDMS which is located on your MySQL Server. However, there will be several errors which you might find when running the setup tools. The following will explain which error you should ignore and which you will need to solve before the installation is completed.

Ingress Release Note (v4.3.2.3)

FingerTec has released Ingress v4.3.2.3 which adds 2 new features, and 6 bug fixes to enhance the user experience when using Ingress software.