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Blog / Newsletter

Sep 06

Troubleshoot Issue During AWDMS Setup Tool


Introduction
During the installation of AWDMS, it is required to run the AWDMS setup tool once the AWDMS installation is completed. This setup tool will create a database for AWDMS which is located on your MySQL Server.
However, there will be several errors which you might find when running the setup tools. The following will explain which error you should ignore and which you will need to solve before the installation is completed.

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May 31

AWDMS Unable to Run or Load


Introduction
AWDMS is a middleware for Smart AC1 and Face ID5 device series to connect to Ingress Software. The AWDMS act as a centralized software that hold information of the devices that is connected to it. If the AWDMS is not able to run or load, Ingress Software will not able to retrieved data and further troubleshooting and checking need to be done on AWDMS. Most of the cases for the AWDMS is not able to run or load is due to its service (BioPlatform Cache Service) is not running or unable to run or stopped. The following steps will guide on how to troubleshoot with the issue.

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May 25

Error 2502 and Error 2503 When Installing Ingress or TCMS V3


 

There are several cases where users reported receiving Error 2502 and Error 2503 while installing Ingress or TCMS V3 software. These errors are due to the system date on your computer, which set incorrectly, or you have Windows User write permission issues: Windows has denied your Login User name access to specific Windows Installation folders and permission to perform certain tasks on the computer.

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May 01

Troubleshooting on Ingress DB Installer for Ingress software (mySQL database)



Introduction
Ingress DB Installer is the Ingress connector tool that we use to establish the connection between Ingress program and MySQL server 5.5 database program. Sometimes, users may face problems loading the Ingress software. For example, the Ingress server is not updated to the latest, you can try to run the Ingress DB Installer and complete all the steps required to fix this problem.


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Mar 08

TCMSv3 Software Release v3.2.1.4



FingerTec has released the TCMS V3 software v3.2.1.4 which consists of 14 bug fixes to enhance the user experience when using TCMS V3 Software.


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Mar 08

Ingress Software Release v4.2.1.4


The new release for Ingress software v4.2.1.4 adds 20 bug fixes to enhance the user experience when using Ingress Software.

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Feb 24

HOW TO UPGRADE OR REINSTALL AWDMS PROGRAM



Introduction
FingerTec has launched the new Face ID5 device with the AWDMS program in 2020. Since then, we have distributed thousands of devices worldwide and released several versions of the AWDMS program to upgrade the system's performance to match the clients' requirements.


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Feb 22

Resolve “Failed to initialize database” error message in TCMS V3 & Ingress (MDB)




INTRODUCTION
TCMS V3 and Ingress (MDB) utilize Microsoft Access Database, a small sized database with 2GB size limit, to ease database management, particularly for small and medium sized company. Ingress also supports MySQL database, a more suited database for large company usage, and TCMS V3 will follow suit shortly. It is important to make sure that your database is in good condition before you proceed with any other actions.


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Dec 28

Unable to Start Windows Services During TCMSv3/Ingress Installation



Introduction
The error message below appears because your Windows account login does not have sufficient privileges, or you are not logged in as an Administrator. The Administrator account you are having also must be able to access any folders and have privileges to start services for FingerTec Software to be successfully installed.

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Jun 16

Ingress Software Release v4.1.1.0


For this month, FingerTec has released Ingress software v4.1.1.0 which added 10 new features and 4 bug fixes to enhance the user experience when using Ingress Software.

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Feb 01

Ingress software Release Note v4.1.0.4


 
For this month, FingerTec has released Ingress software v4.1.0.4 which has 9 new features and 13 bug fixes to enhance the user experience when using Ingress Software.

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Jun 08

Ingress Release Note v4.0.1.9


 
This month, FingerTec has released the Ingress software v4.0.1.9 added with a total of 14 new features and 1 fixed bug that will enhance greater user experience while deploying the solution.

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Apr 29

New Health Screening Features In Ingress and TCMSV3 Software



Introduction
Due to the coronavirus COVID-19 outbreak in our country and the world, the subsequent course of action - Movement Control Order (MCO) has been implemented in almost every country. Relating closely to this pandemic issue, we have updated a new feature known as Health Screening in our Ingress and TCMSv3 software. This allows you to record and monitor your employees' body temperature data and keep track of their health statuses.


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Mar 10

Ingress Release Note v4.0.0.10


 
For this month, FingerTec has released Ingress software v4.0.0.10 which adds 18 new features and 15 bugs fixed to enhance the user experience when using Ingress Software. 

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Nov 28

TCMSv3 Release Note v2.2.2.6


 
 
For this month, FingerTec has released TCMSv3 v2.2.2.6 which adds 25 new features and 5 bugs fixes to enhance the user experience when using TCMSv3 Software.
 

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Sep 28

Ingress Release Note v3.2.2.10



For this month, FingerTec has released Ingress v3.2.2.10 which adds 18 new features and 11 bugs fixes to enhance the user experience when using TCMSv3 Software. 

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Aug 17

Migrate Data from TCMSv2 to TCMSv3 Easily



INTRODUCTION
TCMS V2 is FingerTec’s bundled software since 14 years ago and over the years we have made progress on the software front. Earlier this year we have introduced the latest and more powerful bundled software TCMS V3 designed for time attendance purpose. Now, you can migrate your data from TCMS V2  to TCMS V3 software easily. Learn how.


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Aug 16

OWNER’S NOTIFICATION FOR VISITOR CHECK-IN AND CHECK-OUT


 

 

In i-Neighbour app, the guardhouse tablet that is using i-Vizit app will be integrated with the owner’s i-Neighbour app. Hence, every check-in and check-out information of visitor will be sent to the owners’ apps. Note: If the guard chooses the wrong unit to


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Aug 01

External Buzzer or Siren Connections for Door Open Notification


 

 

Introduction
For the safety or requirement of an industry, door always needs to be closed or else, it will risk intrusion, damage or loss of a product or an environment. For example, the storehouse storing valuable things, a server room where the temperature needs to be maintained, the dust-free rooms and etc. Hence, the clarity of knowing that the room is always need to be closed neatly is mandatory. By adding a buzzer or an alarm on the door, this purpose can be achieved.


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Aug 01

TCMSv3 Release Note v2.2.1.8


 

For this month, FingerTec has released TCMSv3 software v2.2.1.8 which adds 19 new features and
17 bugs fixes to enhance the user experience when using TCMSv3 Software.

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Jan 05

How To Auto Export Attendance Data in Specified Folder and Email in TCMS V3/Ingress


Introduction:
Ingress and TCMS V3 offer a feature whereby you can configure the export scheduler feature to auto export the attendance data to a specified folder as well as send the file to the respective email. In other words, you can set the export file to be sent out automatically into your preferred folder without the need to manually generate the files. Therefore, we’ve prepared a step-by-step guide on how to carry out the procedure as described below:


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Aug 30

Ingress Release Note v3.1.6.10 (29-8-2018)


 
For this month, FingerTec has released Ingress software v3.1.6.10, which adds 17 new features and
11 bugs fixes to enhance the user experience when using Ingress Software.

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Jul 20

How The Long Range Reader Works With Ingressus Controller


Introduction On Vehicle Access Control:
Vehicle Access Control System is a security control method that can be utilized to allow the access of transportation vehicles such as cars into a compound. In access control systems, users are required to present their credentials before they can be granted access and the same can be said for the Vehicle Access Control System as well. Access Control is the concept of utilizing advanced technology to keep unauthorized individuals from accessing a building or an area within a facility. Therefore in a Vehicle Access Control System, the vehicle boom barrier operation is the main platform designed to manage the car’s access areas.


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Jul 18

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May 06

Connect your Third-Party Terminals with Cloud-based Attendance Solution, TimeTec TA



TimeTec TA is a comprehensive cloud-based attendance management system designed to record and monitor employee attendance for companies of all sizes. The solution is offered on web and mobile application in both iOS & Android platforms, providing convenience to users of different access levels. By deploying TimeTec TA, managers and supervisors can view all employee clocking details in real time and they also can receive notifications on tardiness, out of office, reason for outstation clocking, and etc of each employee as it happens. On the other hand, employees are given the choice to view their own attendance reports and to apply for Overtime Approval via TimeTec TA mobile app without hassle. In a nutshell, TimeTec TA brings employee attendance system to another level with cloud-based solutions that promotes efficiency and transparency at the same time.  


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Mar 09

Ingress Release Note (v3.1.4.9) & (v3.1.4.11)


 
For Ingress v3.1.4.9 & v3.1.4.11 release, there are 15 new features and enhancements as well as 8 bugs fixes that resolve errors found in previous versions. Kindly refer below for the new features and bugs fixed:

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