Find answers to common questions about products, services, support, warranty and system requirements.
If you are experiencing software errors or system issues, please visit our Technical Support section.
General information about K Secure products, services and support.
Includes common questions related to product features, system requirements, compatibility and service availability.
K Secure provides Time Attendance Systems, Access Control Systems, CCTV Surveillance, Networking, ELV Solutions, IT Infrastructure and related maintenance services for businesses across Malaysia. We also offer consultation, system design, installation, integration, training and after-sales technical support.
Yes. Our office is located in Puchong, Selangor, and we support customers throughout Klang Valley and across Malaysia. Depending on the project, support may be provided remotely or through on-site visits.
Yes. Our team will understand your business requirements and recommend suitable solutions based on your operational needs, budget and future expansion plans. Consultation is available before any purchase commitment.
Yes. Many of our solutions can be integrated, including Time Attendance, Access Control, CCTV, Payroll and other supported business systems, depending on product compatibility and project requirements.
The right solution depends on your business size, number of employees, security requirements and operational workflow. Our consultants can recommend a suitable system based on your specific needs.
Yes. Most of our solutions are designed to be scalable. Additional devices, users, doors or software modules can often be added as your business grows, subject to system compatibility.
Yes. Product demonstrations may be arranged depending on the product type, project requirements and availability. Please contact our sales team for more information.
You can reach us via phone, WhatsApp, email or by submitting an enquiry through our Contact Us page. Our team will respond as soon as possible during business hours.
Frequently asked questions about Time Attendance, Access Control and CCTV products.
Includes product functions, specifications, supported features and product comparisons.
We supply and support a range of trusted brands including FingerTec, ZKTeco, ECO Timeprint, Hikvision, Dahua, TimeTec, EntryPass, Ruijie Reyee and other selected technologies depending on project requirements.
Depending on the selected model, devices may support fingerprint recognition, facial recognition, RFID card, PIN code, QR code or mobile app verification.
Many attendance solutions support payroll data export or integration with supported payroll systems. Available integration depends on the software version and customer requirements.
Yes. Most modern CCTV systems support remote viewing through mobile applications or web browsers, provided that the recorder is properly configured and has internet connectivity.
Yes. We provide solutions for businesses of all sizes, from small offices to multi-site enterprises. Our recommendations are tailored to your operational requirements and budget.
Yes. Many of our solutions support multi-branch management, allowing authorized users to monitor and manage multiple locations from a centralized platform.
Some products support cloud-based management, while others are designed for on-premise deployment. The available options depend on the product model and software platform.
In many cases, additional devices such as readers, cameras or terminals can be added later if the existing system supports expansion.
Questions related to software activation, licensing and user access.
Includes software registration, license renewal, user limits and version compatibility.
Licensing varies depending on the product and manufacturer. Some products include software licenses, while others may require separate licensing or cloud subscriptions.
Certain software or cloud services may require license renewal to continue receiving updates, cloud features or technical support. License requirements vary by product.
Yes. Most systems support multiple user accounts with different permission levels. The number of users and available features depend on the software edition and licensing.
In most cases, software can be upgraded to newer versions if supported by the manufacturer and system hardware. Compatibility should be verified before performing any upgrade.
In most cases, existing data can be retained during an upgrade. However, we strongly recommend performing a complete backup before any software update.
Yes. Most software platforms allow administrators to assign different roles and permission levels based on each user's responsibilities.
License transfer depends on the software vendor's licensing policy. Please contact our support team for assistance before changing hardware or reinstalling the software.
Not always. Some systems can operate entirely within a local network, while cloud-based features require an active internet connection.
Information regarding warranty coverage, technical support and after-sales services.
Includes warranty terms, support channels, service scope and support response procedures.
Warranty generally covers manufacturing defects under normal operating conditions. It does not cover damage caused by misuse, power surges, lightning, water damage, unauthorized modifications, improper installation or other excluded conditions stated in our Terms & Conditions.
You may contact our technical support team via phone, WhatsApp, email or through our Support Center. Remote support or on-site service may be arranged depending on the issue and service agreement.
Warranty support is subject to the applicable warranty terms. Additional on-site visits, retraining, system modifications or services outside the original project scope may be chargeable.
Yes. We offer preventive maintenance and Annual Maintenance Contracts (AMC) to help customers keep their systems operating reliably through regular inspections, servicing and technical support.
Yes. Where applicable, many software-related issues can be diagnosed and resolved through secure remote support, reducing downtime and response time.
To help us assist you more efficiently, please provide your company name, product model, software version, a description of the issue and any error messages or screenshots if available.
Please perform basic checks such as verifying the power supply and network connection. If the issue persists, contact our technical support team for further assistance.
Yes. User training is typically provided as part of the installation or project handover to help users operate the system effectively.
Frequently asked questions about installation, setup and system maintenance.
Includes installation requirements, preventive maintenance, upgrades and recommended practices.
Yes. We provide complete installation, configuration, testing, commissioning and user training for supported systems.
Installation time depends on project size, number of devices, site conditions and system complexity. Small projects may be completed within a day, while larger projects may require additional time.
Yes. Regular maintenance helps improve system reliability, identify potential issues early and extend the lifespan of equipment.
In many cases, existing systems can be expanded or upgraded by adding new devices or software features, subject to compatibility with the current installation.
Our team will work with you to minimize disruption. Installation schedules can often be arranged outside peak business hours when necessary.
Depending on the project, site preparation such as power outlets, network points or mounting locations may be required. Our team will advise you before installation.
Maintenance frequency depends on the system type and operating environment. Regular preventive maintenance is recommended to ensure optimal performance.
Yes. Subject to site conditions and system compatibility, we can assist with relocating and recommissioning supported equipment.
Questions related to quotations, payments and rental services.
Includes rental plans, billing procedures, subscription terms and payment-related enquiries.
Yes. We provide quotations based on your project requirements, site conditions and selected products. Quotations remain valid for the period stated in the quotation.
Yes. Selected products and solutions are available under flexible rental plans, subject to project requirements and approval.
Payment options will be stated in the official quotation or invoice. Please contact our sales team if you require further information regarding available payment methods.
Yes. K Secure supports e-Invoice issuance in accordance with applicable Malaysian requirements. Please provide the necessary company information when placing your order.
Payment terms vary depending on the project and will be stated in the official quotation or sales agreement.
Yes. Rental plans may be upgraded or adjusted based on your operational requirements, subject to product availability and agreement terms.
The quotation will clearly specify the scope of work and indicate whether installation, configuration and related services are included.
Yes. An official invoice or receipt will be issued upon payment in accordance with our billing procedures.