Getting Started with UltraViewer Support
Step 1
Open UltraViewer
Before contacting K Secure Support, please ensure that UltraViewer is running and your computer is connected to the internet.
If UltraViewer is already installed, simply launch the application.
If UltraViewer is not installed, download and run the installer using the button below.
Step 2
Locate Your ID and Password
Once UntraViewer is running, locate:
• Your ID
• Password
You will need to provide these details to our support technician.
Do not close UltraViewer during the support session.
Step 3
Contact K Secure Support
After obtaining your UltraViewer ID and Password, contact our support team via phone or WhatsApp and provide these details to our technician.
Our technician will use these details to establish a secure remote connection.
Technical Support
WhatsApp / Call
+6011-1631 7227
Sales & General Enquiries
WhatsApp / Call
+6019-390 6861
🔒 SECURITY & PRIVACY NOTICE
✓ Our technician will diagnose and resolve the issue remotely.
✓ You may see your mouse and keyboard being controlled during the session.
✓ K Secure technicians can only access your computer after you provide your UltraViewer ID and Password.
✓ All remote support sessions are initiated by the customer.
✓ You may end the session at any time by closing UltraViewer.