Technical Support

Find solutions to common software issues, error messages and troubleshooting guides for K Secure systems.

This section contains known solutions, troubleshooting guides and technical procedures for Time Attendance, Access Control and CCTV systems.

ℹ ABOUT THIS SECTION

Find solutions to common software issues, error messages and troubleshooting procedures for K Secure systems.

This section contains known fixes and troubleshooting guides for Time Attendance, Access Control and CCTV systems.

Looking for software downloads, firmware updates or manuals?
Visit our Resource Center or Download Center.

Common software errors, warning messages and system alerts encountered by users.
Browse this section for known causes and recommended solutions before contacting support.

Webyog develops MySQL database client tools. Monyog MySQL monitor and SQLyog MySQL GUI.
Download the SQLyog V9.6.3.0.Community Tool - Free Version.

This download will install a set of components that can be used to facilitate transfer of data between 2010 Microsoft Office System files and non-Microsoft Office applications.
Download the Microsoft Access Database Engine Tool.OR Click link direct download from Microsoft officer website.

.NET Framework 4.6.2 is a highly compatible, in-place update to the Microsoft .NET Framework.
Click link search download from Microsoft .NET Framework officer website.

Download the Sample File in Ms Excel format.

Download the Check Sum Red Audit List.
Step to do : Put this EXE file to Ingress Server Folder > Run This EXE > Key In User ID or Tik "Select All Related" > Put the start Date *Format "YYYY-MM-DD" > Click Start
After Done process then back to Ingress > To Attendance > Click Generate > Select that user or All Users > Select Date > OK to generate.

Step-by-step technical procedures and support articles for resolving system issues.
Includes installation guides, configuration tutorials and recommended troubleshooting workflows.

Database-related troubleshooting and maintenance procedures.
Includes database connection errors, backup and restore guides, migration tools and data repair solutions.

Troubleshooting guides for Time Attendance software, attendance devices and clocking-related issues.
Includes problems related to attendance records, report generation, synchronization and device communication.

Solutions for Access Control systems including door access devices, controllers, card readers and user permissions.
Find troubleshooting information for door access failures, card verification issues and communication problems.

Troubleshooting guides for CCTV systems, NVRs, DVRs, IP cameras and video management software.
Includes common issues such as camera offline, recording failures, playback problems and network connectivity.

Knowledge Base Updated
17 Jun 2026, 12:05 PM

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